Report a problem
Report your off-campus e-access problem by submitting a question to Ask a Librarian.
Off-campus document delivery
In addition to the off-campus e-access to all the e-resources the library subscribes to, undergraduate and postgraduate students (registered and prospective) who do not reside on campus and who are prepared to pay for the delivery of hard copy books and documents to them, may sign up for off-campus document delivery here.
Add a screenshot when reporting problems
You can do this by:
Pressing the Print Screen button on your keyboard
Click the window that you want to copy. Press CTRL + ALT+PRINT SCREEN or just press the PRINT SCREEN Button on your keyboard. Explained in detail here
Important: The text you see on your keyboard might be PrtSc, PrtScn, or PrntScrn. The other text on the Print Screen key is usually SysRq.
Where is the PRINT SCREEN button?
The PRINT SCREEN key is usually located in the upper right corner of your keyboard. The key looks similar to the following: PRINT SCREEN key
Paste (CTRL+V) the image into a Microsoft Office program or other application.
Using the Snipping tool on your computer
To access the Snipping tool follow these instructions. The snipping tool looks like this
Or using the screen shot on your mobile device
Follow these instructions. The screen will look like this once you have successfully followed the instructions
Welcome to the Off-campus e-access guide for Stellenbosch University registered users
This guide has been created to assist you with common problems related to accessing Stellenbosch University Library e-resources from off-campus. Some of these problems include:
- Password related problems
- Access to full text articles via Google Scholar
- Web browser preferences
- Cache/cookies problems
What is off-campus e-access?
Off-campus e-access is when you are trying to access the electronic resources the Library subscribes to from your home or work place. Many of our clients do not physically visit the Library, but with off-campus e-access you are still able to access these resources based on your affiliation to Stellenbosch University.
How do I access the Library e-resource from off-campus?
If you visit the library’s e-resources via the library homepage at http://library.sun.ac.za and click on any e-database, e-book, article, e-journal, you will be seeing the 'E-resources Off-campus access' login screen to authenticate yourself with your SU campus username (also called "network credentials" e.g. 12345678 or johndoe) and password.
Please Note: If prompted to log into any other screen, this means we either do not have access to that specific e-resource or the resource is not authenticated for off-campus access.
Who will have off-campus access?
Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students, see Off-campus electronic access.
Can I get off-campus e-access if I am no longer a registered student at Stellenbosch University?
Unfortunately not. The Library's academic subscription agreements with publishers and aggregators do not allow for this arrangement. Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students, see Off-campus electronic access.
How do I access and download eBooks?
Use our LibGuide for eBooks.
How do I report a problem when I cannot gain access to these resources?
Report your problem via Ask a Librarian and include a screenshot.