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  • Library AND Information Service

Off-campus Access for Stellenbosch Registered Users: FAQs

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Report your off-campus e-access problem by submitting a question to Ask a Librarian.

FAQs

Do I have to register for a library account or off-campus electronic access?

No. As a student you are registered for electronic services such as network, email, internet and access to the Library's electronic resources and your library account to renew your books online, as soon as you are registered for the current academic year. When off-campus and prompted to sign-on, sign in with your SU username (also called "network" or "portal" login) and password.
 

How do I access the Library e-resource from off-campus?

Visit our library homepage and type your search terms​ in the search box​ or click on E-Databases or E-Journals A-Z list under the FIND menu. When off-campus and prompted to login, log on with your SU campus network Username and Password.
 

I use my existing password, but why can I still not sign-on from off-campus?

If you could not sign-on successfully with your existing SU username and password to access the library's e-resources from off-campus, your password might have expired. Please change and synchronize a new password via https://www.sun.ac.za/password. See Change your password online.

Once that is done, you should have off-campus access to the library's e-resources using your new password.
EnquiriesE-mail   |   Log a request on the Library ICT Service Desk



Other reasons why I cannot access a database?

If you are off-campus, work at a state or government entity (including public schools), a business or apartment compex which utilizes a proxy server to manage internet traffic, you will be unable to access the databases from your work place because of conflicts between the proxy servers at the Library and your work place.

You can usually find the database information that you need by disabling the proxy server. See: How to remove proxy settings in your browser.


Why do I get a blank page when I attempted to visit the Library website from my office?

In most cases, this has to do with a firewall blocking of the specific website you try to access. See How to clear your cache.
If you already cleared your cache, contact your IT division to find out if academic sites are blocked via the firewall at your work place. Some government employers and private companies often have these firewalls in place to limit access to their private networks. This often conflicts with some of the licensing agreements Stellenbosch University has with some of the suppliers of the electronic resources we use. In the event that you cannot access our resources from your work computer, use an alternate method.


I am busy with research from my PhD, how do I get off-campus e-access?

In order to obtain off-campus access to the library's e-resources, prospective postgraduate students need to apply online to be enrolled as a network registered prospective postgraduate student at Stellenbosch University, see Off-campus electronic access.


I have graduated last year, can I still get off-campus access to the library's e-journals?

Unfortunately not. The Library's academic subscription agreements with publishers and aggregators do not allow for this arrangement. ​​​​​Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students.

 

Can Alumni get off-campus e-access?

Unfortunately not. The Library's academic subscription agreements with publishers and aggregators do not allow for this arrangement. ​​​​​Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students.