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  • Library AND Information Service

Off-campus Access for Stellenbosch Registered Users: FAQs

Report a problem

Report your off-campus e-access problem by submitting a question to Ask a Librarian.

FAQs

SIGN-ON PROBLEM?

Please change your password via https://www.sun.ac.za/password. See Change your password online.
Once that is done, you should have off-campus access to the library's e-resources using your new password.

Still cannot sign-on successfully, continue with the next step:

First, clear your cache to "start again with a clean slate" and get a completely fresh copy of the website you visit. See How to clean the cookies/cache on my preferred web browser

Important:

clear your cache to "start again with a clean slate" and get a completely fresh copy of the website you visit. See How to clean the cookies/cache on my preferred web browser


IT Help?
Report any off-campus e-access problem by logging a call to Library IT.


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OTHER FAQ?

Do I have to register for a library account or off-campus electronic access?

No. As a student you are registered for electronic services such as network, email, internet and access to the Library's electronic resources and your library account to renew your books online, as soon as you are registered for the current academic year. When off-campus and prompted to sign-on, sign in with your SU username (also called "network" or "portal" login) and password.


Why do I get a blank page when I attempted to visit the Library website from my office?

In most cases, this has to do with a firewall blocking of the specific website you try to access. See How to clear your cache.
If you already cleared your cache, contact your IT division to find out if academic sites are blocked via the firewall at your work place. Some government employers and private companies often have these firewalls in place to limit access to their private networks. This often conflicts with some of the licensing agreements Stellenbosch University has with some of the suppliers of the electronic resources we use. In the event that you cannot access our resources from your work computer, use an alternate method.


I am busy with research from my PhD, how do I get off-campus e-access?

In order to obtain off-campus access to the library's e-resources, prospective postgraduate students need to apply online to be enrolled as a network registered prospective postgraduate student at Stellenbosch University, see Off-campus electronic access.


I have graduated last year, can I still get off-campus access to the library's e-journals?

Unfortunately not. The Library's academic subscription agreements with publishers and aggregators do not allow for this arrangement. ​​​​​Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students.

 

Can Alumni get off-campus e-access?

Unfortunately not. The Library's academic subscription agreements with publishers and aggregators do not allow for this arrangement. ​​​​​Off-campus electronic access to the library e-resources is restricted to Stellenbosch University staff members and currently registered Stellenbosch University students.